How do I contact DryGuard customer service?

Email support@buydryguard.com with your order number. A person replies within one business day, Monday to Friday.

How do I track my DryGuard order?

A tracking link is emailed the moment the carrier scans your parcel, usually within 24 hours of ordering. If it has not arrived, check spam and then email support with your order number.

How do I return DryGuard underwear?

Email support inside 90 days of delivery. Unopened packs can be returned; worn pairs do not need to be sent back for hygiene reasons — we refund without a return shipment.

How long do refunds take?

We issue the refund the same day it is approved. Your bank then takes 5–10 business days to post it back to the original card.

Can I exchange for a different size?

Yes, free in both directions with no restocking fee. Tell support your order number and the size you need and the replacement ships that week.

Can I cancel or change my order?

Yes, if it has not been dispatched. We ship within 24 hours, so email as soon as possible and we will catch it if we can — otherwise the 90-day guarantee covers you.

DryGuard customer service: how to reach us and what to expect

Name: DryGuard Leak-Proof Incontinence Underwear for Women
Brand: DryGuard
SKU: DG-LPU-W
Price: 59.90 USD
Availability: InStock
Rating: 4.8 (4812 reviews)

One inbox, one business day, a real person. Whether you need a tracking update, a different size, or your money back, here is exactly how each request is handled — and how fast.

See bundles & pricing

From $16.99 a pair · 90-day guarantee

4.8/5from 4,812 verified reviews

DryGuard washable leak-proof underwear bundle

Dermatologist-tested fabric
Discreet unmarked packaging
90-day money-back guarantee
Secure Stripe checkout

How to reach support

Email support@buydryguard.com. Include your order number and a one-line description of the issue and we can usually resolve it in a single reply rather than a back-and-forth. help@buydryguard.com reaches the same team, and order confirmations and tracking are sent from orders@buydryguard.com.

Request	What to include	Turnaround
Order tracking	Order number	Same or next business day
Size exchange	Order number + size needed	Ships within the week
Refund	Order number, within 90 days	Issued on approval
Damaged / wrong item	Order number + a photo	Replacement dispatched free
Cancel or edit an order	Order number, before dispatch	Same day if not shipped

Tracking your order

Orders leave the warehouse within 24 hours and the tracking link is emailed on the carrier's first scan. Most US deliveries land in 3–6 business days; international is 6–12.

If tracking has not moved for five days beyond the estimate, do not wait on a carrier investigation — tell us and we ship a replacement.

Free size exchanges

Sizing is the most common reason people write in, and we would rather you have a pair that fits than a refund. Exchanges are free in both directions with no restocking fee, and you keep the original pair while the replacement is on its way.

The 90-day money-back guarantee

Wear them, wash them, put them through a real week. If they are not right, email inside 90 days of delivery and we refund the purchase to your original card.

Worn pairs do not need to be returned — sending used underwear back is unpleasant and unnecessary, so we do not ask. There is no restocking fee, no requirement to justify the request and no partial-refund games.

Billing questions

Payments are processed by Stripe and every DryGuard order is a single one-time charge. There is no subscription, no auto-refill and no membership fee, so a recurring charge on your statement is not from us — send us the descriptor and we will help you identify it.

Privacy and discretion

Every parcel ships in plain, unmarked packaging with no product name on the label. Your details are used to fulfil and support your order and are never sold or rented to third-party marketers.

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Secure Stripe checkout 90-day guarantee

Verified reviews

What women say after 30 days

I stopped planning my day around the bathroom

After my hysterectomy I leaked every time I coughed. Pads shifted and smelled. My first DryGuard pair held through a two-hour walk and I honestly cried a little. I've worn nothing else for four months.

Margaret T., 62Columbus, OH · Verified buyer

Nobody can tell — that was the whole point

They look and feel like regular briefs under leggings. No crinkle, no bulk, no smell. My daughter borrowed a pair postpartum and immediately ordered her own.

Denise R., 58Sarasota, FL · Verified buyer

Saved me about £40 a month on pads

I washed the first set over 60 times and they still hold. It paid for itself in the second month. Ordered the 10 pair so I never have to think about laundry day again.

Yvonne K., 67Leeds, UK · Verified buyer

FAQ

Common questions

Dry for 90 days or your money back

Wear them. Wash them. Put them through a real week. If DryGuard is not the most comfortable, most reliable protection you have ever worn, email us and we refund every cent — worn pairs included, no return shipping needed.

Full refund of what you paid, including shipping
One email to support — no forms, no phone queue
Keep the pairs you already wore and washed
Refunds land back on your card within 5 business days